I hope you are well.
I find that individuals can always find time to complain, or discuss negatives, but can rarely take time out to transmit positive feedback.
Therefore, I felt that I would contact you, to commend one of your technical staff. Scott is consistently polite, professional, patient and extremely knowledgeable. Each time we contact him, every effort is made to assist or advise and he always attempts to provide a satisfactory solution, to queries or problems.
He is a great asset to your technical team. Long may he remain with Clarks !
Brett Property Ltd.
From Gareth Ashington 9th December 2014:
Hi Jai, Georgina and Ray,
See link below. We won Gold for best Single Office in South East and even more impressively Bronze for Best Website – that’s in the whole of the UK and open to small, medium and large agents. We were only beaten by Foxtons and Romans.
So a massive thank you to you Jai and Georgina and to Ray and everyone who helped at Clarks. I hope you can win more business off the back of this.
After seeing the Google Analytics for their new site, Gareth Ashington sent us the following message:
Incredible web stats. Bounce rate was 70% in August, 11% in September and now 4%!
It’s working really well and we’ve entered Best Website in the awards in December.
Thank you again for all your hard work.
We really love the new site, and we’ve already noticed an increase in the number
of property enquiries coming through, in fact we had 2 today whereas we used to
get maybe one a month previously! Great job thank you!
Thanks for your support, ClarksCloud is working really well for us!
Over the past 10 years the Commercial Property World has gone through something of a revolution as far as IT is concerned. In view of that any software package has either had to change with the times or become redundant fairly quickly. From a fairly simple database in the early days, Clarks have developed COBoss into fully functioning “must have” tool for Commercial Surveyors and Commercial Agents such as us. The links with our web site and others such as EG Property Link, have helped reduce the irritating “multiple entry” issues associated with other less user friendly packages. We would now be lost without COBoss.
Its important that people allow computers and the use of computer systems to assist in providing a better service. We believe that in using the Boss system this allows our company to efficiently operate and instantly upload to the best web site. In turn, the added bonus of the owner interaction is critical when upgrades are needed to the systems that allows us to run the office – not the computer run us!
Melfyn N Williams
Past President National Association of Estate Agents 2003/2004
C — Care and due diligence to their clients
L — Lively and vibrant
A — Always looking for improvements and enhancement to their system
R — Reassuring in their in-depth Knowledge
K — Keenness to get the job done
S — Service (always at the end of the phone)
They are all round good eggs! We have worked with them and our systems have evolved with them and so has our business. We appreciate their understanding of our business and we use their system to make our lives easier. They are part of our team. Here’s to the next 15 years !!!
Paul Sherriff, Mark Hodges